Returns & exchanges

Our Return Policy

You can return or exchange your shoes within 30 days, even if you’ve worn them out in the wild.*

Couple of things regarding apparel: You still have 30 days to mull it over, but labels need to be intact. And for socks and undies, packaging must be unopened. Returns/exchanges can only be done in the country of purchase.

Return Shipping: We’ll take care of getting the package back to us, but shipping fees aren’t refunded on the original order.

Final Sale items cannot be returned or exchanged. Final Sale items include: gift cards, insoles, sock bundles, TrinoXO Face Masks, and items tagged final sale on our website and in Allbirds retail stores.

Outlet Store Return Policy:

Our Full Price and Excess styles can be returned within 30 days. Same goes for Accessories that are unworn and in their original packaging. Returns can be made at our outlet locations only. 
One note: Sales for Imperfect Styles (minus Tree Breezers) are final.

And now for some boring legalese: *Improper Purchasing & Returns Activity: Allbirds' consumer rights and policies are intended solely for the benefit of end consumers, not for those purchasing products for resale. Purchasing products for resale or engaging in fraudulent activities is strictly prohibited. If Allbirds determines that a purchase or order is intended for resale or involves fraudulent activity, they reserve the right to (1) suspend the application of any policy that provides a right or benefit intended for direct-to-consumer purchases; and (2) take any action to hinder such purchase or order, including restricting sales to any consumer, canceling orders, charging restocking fees, imposing purchase quantity limits, declining to issue refunds or take returns, and/or suspending or closing any account.

*Our Right to Reject Your Purchase/Return, or Cancel An Order: The sale of products and fulfillment of orders at Allbirds' stores or through our e-commerce site is contingent upon product availability and discretion in managing inventory. Allbirds explicitly reserves the right (in its sole discretion) to limit, decline, or reject any sales, returns, and orders for any reason, without being liable for any damages or costs, except for repaying any amount received from the customer in relation to such sale or order.