You can return or exchange items that are unworn and unwashed with original product tags attached within 30 days from the date your order was delivered.* For socks and undies, packaging must be unopened.

Return Shipping: Customers are responsible for return shipping charges. Paid shipping fees will not be refunded. Refunds will only be applied to the original form of payment. Returns/exchanges can only be done in the country of purchase. Please note, if you purchased Allbirds items at another retailer, you’ll need to return the purchase to that retailer. Link to Legalese

Not your color? Not to worry. Gifts can be returned within 30 days. Just head to the top for the free returns process with your order number. It’s on the shipping label or the back of the gift note (if you got one).

Our Full Price and Excess styles can be returned within 30 days. Same goes for Accessories that are unworn and in their original packaging. Returns can be made at our outlet locations only.
One note: Sales for Imperfect Styles (minus Tree Breezers) are final.

Final Sale items cannot be returned or exchanged. Final Sale items include: gift cards, insoles, and items tagged final sale on our website and in Allbirds retail stores. Other exclusions may apply.

We take returns in-store or online* (except for Outlet purchases - see above). Returning by mail just means flying up to the top and picking your country. Otherwise, pick a store here and stop by to say hi!

Customers are responsible for return shipping charges. Paid shipping fees will not be refunded. Refunds will only be applied to the original form of payment. Returns/exchanges can only be done in the country of purchase. Please note, if you purchased Allbirds items at another retailer, you’ll need to return the purchase to that retailer.

*Improper Purchasing & Returns Activity: Allbirds' consumer rights and policies are intended solely for the benefit of end consumers, not for those purchasing products for resale. Purchasing products for resale or engaging in fraudulent activities is strictly prohibited. If Allbirds determines that a purchase or order is intended for resale, involves fraudulent activity or if Allbirds determines that they are unable to properly satisfy a customer's needs, as demonstrated by a high return rate, they reserve the right to (1) suspend the application of any policy that provides a right or benefit intended for direct-to-consumer purchases; and (2) take any action to hinder such purchase or order, including restricting sales to any consumer, canceling orders, charging restocking fees, imposing purchase quantity limits, declining to issue refunds or take returns, and/or suspending or closing any account.

*Our Right to Reject Your Purchase/Return, or Cancel An Order: The sale of products and fulfillment of orders at Allbirds' stores or through our e-commerce site is contingent upon product availability and discretion in managing inventory. Allbirds explicitly reserves the right (in its sole discretion) to limit, decline, or reject any sales, returns, and orders for any reason, without being liable for any damages or costs, except for repaying any amount received from the customer in relation to such sale or order.